Friday, 05 October 2018 10:29

Customer Service Representative


Job Description:                 Customer Service Representative
                                               General Freight Forwarding Department

Reporting to:                       Manager - Operations


Receive instructions from clients to arrange the export of their ocean/air/highway/rail cargo. Secure required space with confirmed bookings from carriers. Prepare export documentation, arrange cargo pick up or container positioning and distribute documentation as required to clients and foreign buyers. Complete documentation in accordance with instructions on letters of credit. Negotiate rates with carriers for ocean, air, rail, or highway movements. Prepare and follow up with clients on the status of freight quotations. Respond to client inquiries on all matters relating to the client’s activities. Work with the other employees in the freight forwarding department to improve customer satisfaction, cycle times, and increase efficiency. Maintain high performance standards that will enable the department to focus on continuous improvement, committed to providing exceptional customer service.


• work with fellow employees to develop goals and achieve success
• provide support for other employees in the department
• prepare export documentation and monitor cargo shipping as requested by clients
• complete transactions, close shipping files, invoice clients/prepare profit/loss reports
• prepare quotes and follow up with clients on the status of the quotes
• negotiate rates with ocean, air, rail, and highway carriers
• perform tracing and traffic functions as required by clients
• keep clients aware of delays or diversions of their shipments
• respond to all client inquiries in a timely manner with accurate information
• provide assistance to clients in resolving issues or disputes
• ensure the highest level of quality service is being maintained


Willingness to learn new skills
Willingness to make a commitment to the growth and success of fellow employees
Good customer service skills and a commitment to provide total client satisfaction
Successful completion of CIFFA Education Program (Preferred)
Two years’ experience in general forwarding in marine and air transportation
Good computer, communication, and organizational skills
Some Post-Secondary education preferred

To Apply:  Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.


Read 239 times Last modified on Friday, 05 October 2018 10:52
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