Customer Service Department
ZIM Integrated Shipping Ltd was established in 1945, and has developed into one of the largest, leading carriers in the global container shipping industry.
At ZIM, we are committed to providing our clients around the world with reliable, flexible shipping solutions based on expertise gained from over half a century of experience. We cultivate long-term partnerships with our customers to delivering a range of services adapted to meet their specific needs with the ZIM seal of quality.
We currently have an opening in our Customer Service Department, Vancouver BC.
- Track and Trace cargo and provide updates to the customer.
- Maintain constant line of communication with the customer.
- Receive daily calls to assist the customer.
- Resolves all customer complaints and problems.
- Solves issues with shipments as they arise.
- Assists documentation in regards to questions about rates/terms on bills etc.
- Responds to inquiries, by email or phone, from clients/vendors and other ZIM offices.