Wednesday, 17 July 2019 15:45

Customer Service Representative


COSCO SHIPPING Lines is one of the major ocean carriers in the world. We have an opportunity for a Customer Service Representative who will be responsible for helping customers regarding their shipments in our Vancouver office, located at Suite 2288 – 1055 Dunsmuir Street, Vancouver, BC V7X 1K8.

This is a junior, full time union excluded position based on 37.5 hours per week in our Customer Service Department.

Job Responsibilities

• Handle and resolve customers’ queries on their shipments
• Assist customers with issues/concerns with the terminals
• Follow up on shipments and monitor the shipments’ status
• Coordinate with rails, marine terminals and other departments with regards to customers’ shipments
• Provide required information and/or documents to customers in time
• Prepare and generate reports for various departments

Skills/ Requirements

• Junior College degree or higher
• Attention to details
• Good verbal and written communication skills and customer service orientation
• Good team player and problem solving skills
• Strong time management and able to handle and manage multiple tasks
• Ability to work in high pressure, fast paced environment
• Proficiency in Microsoft Windows applications (e.g. Excel, Word) and can adapt to new and different systems easily.
• Willing to learn

We offer competitive salary and benefit package to permanent employees. If you are interested in this position, please forward your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. along with a cover letter.

We thank all applicants for their interest, but only those selected for interview will be contacted.



Read 273 times
Login to post comments